Shipping, Returns, and Refunds Policy

Last updated: April 2, 2025

At Glacier Tact, we are committed to delivering your gear fast, secure, and ready for action. Whether you're law enforcement, military, an outdoor enthusiast, or an athlete, we make sure your tactical essentials show up prepared for your mission.

🚚 Order Processing Times

  • Orders are processed within 1-3 business days (Monday–Friday).

  • Orders placed after 2 PM CST will be processed the next business day.

  • A shipping confirmation email with tracking info will be sent as soon as your order ships.

🇺🇸 Domestic Shipping (U.S. Only)

  • We ship to all 50 states and APO/FPO addresses.

  • FREE Standard Shipping (3-7 business days) on orders over $150.

  • Flat rate of $8.99 for orders under $150.

  • Expedited Shipping (2-3 business days) available for $19.99 flat rate.

🌎 International Shipping

  • International shipping is currently unavailable.

  • Stay tuned as we expand globally soon!

📦 Tracking Your Order

  • You will receive a tracking link via email once your order has shipped.

  • Tracking updates may take up to 24-48 hours to reflect movement.

  • If you don’t see your tracking email, please check your spam/junk folder or reach out to us.

⚠️ Delays

While we always aim for fast delivery, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • High-demand seasons

We appreciate your patience — your mission-ready gear will be worth the wait.

💥 Returns & Refunds Policy

✅ 90-Day Guarantee for Manufacturer Defects

We stand behind the quality of every Glacier Tact product. If you experience any manufacturer defect within 90 daysof receiving your order, we've got you covered.

We will:

  • Replace the defective item OR

  • Issue a full refund (your choice)

🔄 Return Eligibility

  • Return requests must be made within 30 days of delivery for non-defective returns.

  • Products must be unused, in original condition, and with all packaging included.

  • Manufacturer defects are eligible for a 90-day warranty from the date of delivery.

❌ Non-Returnable Items

  • Used products

  • Items without original packaging

  • Clearance or final sale items (unless defective)

💬 How to Start a Return or Claim

Simply email us at support@glaciertact.com with:

  1. Your order number

  2. Photos or details of the issue

  3. Whether you’d like a refund or replacement

We’ll respond within 48 hours to get you taken care of.

Tip: Please double-check your shipping address before placing your order. Glacier Tact is not responsible for orders shipped to incorrect addresses.